Policies

In your relationship with BaseClear you trust us with your information. We believe transparency is essential to build and maintain this relationship. Through ongoing monitoring, continuous improvement, and frequent audits we maintain our services at the highest quality level. The importance of compliance and transparency is outlined in our policies below:

Terms and conditions:

The general terms and conditions apply to all agreements by and between BaseClear and the Client and to all legal acts in connection therewith.

Go to Terms & Conditions

Privacy Policy:

This privacy policy sets out how BaseClear BV (“BaseClear”) uses and protects any information that you may provide to us by the use of our website and/or our services. BaseClear is committed to ensuring that your privacy is protected in doing business with us.

Go to Privacy Statement

Cookies:

While interacting with our website, we may collect personal information to improve your experience via various channels such as downloads, contact forms, information request, etc.

Go to cookie statement

Complaint policy:

Any clients feedback, both positive and negative, is welcomed by BaseClear. If a client files a compliant, BaseClear will follow the official complaint policy for the correct receipt, assessment and decision on the complaint(s). The purpose of this is to record sufficient information so that a full and correct complaint analysis is possible. In addition, we value clear communicating about the complaint in such a way that the clients is satisfied.

Request complaint procedure

Sample instructions:

Working with biological material may be challenging. For this BaseClear developed a NGS sample submission guideline to guarantee a proper shipment, usage, storage, and disposal of samples.

Go to sample instructions